Help & FAQs

How can I contact Dovescape?

Email us at care@dovescape.com with your question and, if you're contacting us about an order, include your order number.

How do I choose the right product option?

Each product page lists its available colors, sizes and other options. Select the option you want before adding it to your cart. If anything is unclear, ask us before ordering.

Which countries can I order from?

Delivery options depend on your destination. Enter your address at checkout to see whether delivery is available. If you can't complete checkout for your country, please contact us before placing an order.

How do I find out the shipping charge?

Available shipping methods and charges are shown during checkout before you pay.

Can I change an order after placing it?

Please email us as soon as possible. We'll check whether a change can still be made, but it may not be possible after processing has started.

Where can I see my order details?

Your order confirmation contains the information provided at checkout. If you need help locating or understanding an order, contact our support email.