Track Order
A little update on your delivery
Track your order
Once your order is on its way, we'll email you the tracking details. Enter your tracking number below to follow your parcel and see its latest updates.
Tracking updates are provided by 17TRACK .
Good to know
Where can I find my tracking number?
You'll find it in the shipping confirmation email we send once your order has been dispatched. If you don't see it, it's worth checking your spam or promotions folder too.
Can I use my Dovescape order number?
Not in the tracking box above. You'll need the carrier tracking number from your shipping email. If you only have your order number, email us at care@dovescape.com and we'll help you find the right details.
Why hasn't my tracking updated yet?
A newly dispatched parcel may not show tracking updates straight away. The carrier needs to receive and scan it before the information appears. If your tracking hasn't changed after a few days, feel free to contact us with your order number. We'll be happy to look into it.
What if I received more than one tracking number?
If your shipping confirmation includes more than one tracking number, you can check each parcel separately using the tracking box above.
Still need a hand? 💌
We're happy to help. Email us at care@dovescape.com with your order number and a short description of what's happening. We'll help you find the information you need.