Shipping policy

At Dovescape, we know how exciting it is to find something new for your home. We want the experience to feel just as good after you've placed your order.

Whether you've chosen a new light for your bedroom, a decorative accent or a finishing touch for your living space, we're here to help your order reach you as smoothly as possible.

Below you'll find everything you need to know about shipping, delivery and tracking your Dovescape order.

Shipping Rates

We believe shipping costs should be clear before you place your order.

Available delivery options and any applicable shipping charges will be displayed at checkout, based on your order and delivery address.

If your order qualifies for a free shipping promotion, this will be reflected in your checkout total.

There are no additional shipping charges from Dovescape after your order has been placed. Any applicable customs duties or import charges are explained below.

Where We Ship

Dovescape is focused on serving customers in the United States.

Delivery availability depends on your location and the products in your order. If we offer shipping to additional countries or regions, those destinations will be available to select at checkout.

If your country or delivery address isn't supported, please contact us at care@dovescape.com before placing an order.

Order Processing

Once your order is placed, we'll begin preparing it for dispatch.

Estimated processing time: [Insert your confirmed processing time] business days.

Orders placed on weekends or public holidays generally begin processing on the next business day.

Some products, including larger furnishings, custom pieces or items requiring special handling, may need additional preparation time. Where applicable, this will be explained on the product page.

Once your order has been dispatched, we'll send you a shipping confirmation email with your tracking information.

Please note: Processing time is separate from delivery time.

Estimated Delivery Times

Delivery times depend on the product, delivery destination and shipping service.

United States standard delivery: [Insert your confirmed delivery estimate] business days after dispatch.

For other supported destinations, delivery estimates will be provided where available before you complete your purchase.

Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Weather conditions, customs processing, carrier disruptions and particularly busy periods can occasionally affect delivery.

If we become aware that your order cannot be dispatched within the promised timeframe, we'll contact you with an update and the appropriate options, including cancellation and a refund where required.

Orders With Multiple Items

We know you're looking forward to receiving everything you've chosen.

Depending on product availability, item size and fulfillment arrangements, products from the same order may occasionally be dispatched separately.

If your order arrives in more than one parcel:

• Your items may arrive on different days.

• Each parcel may have its own tracking number.

• We'll provide tracking details as shipments are dispatched.

• You won't be charged additional shipping fees beyond the amount agreed at checkout.

There's no need to worry if one item arrives before another. If you'd like us to check the remaining shipment, just get in touch.

Tracking Your Order

Once your order has been dispatched, we'll send you a shipping confirmation email containing your tracking number.

You can follow your parcel anytime through our Track Your Order page.

Enter the tracking number from your shipping confirmation email to see the available updates.

New tracking numbers may not show movement immediately. The carrier needs to receive and scan the parcel before updates appear.

If tracking hasn't updated for several days, email us at care@dovescape.com with your order number. We'll help you look into it.

Customs, Duties and Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination, product and shipping arrangements.

Where these charges are collected at checkout, they'll be included in the total shown before payment.

Where applicable charges aren't collected at checkout, the customs authority or delivery carrier may request payment before releasing the parcel. Any such customer responsibility will be disclosed as required by applicable law.

Customs rules vary by country, so please review the information provided at checkout and contact us if you have questions before ordering.

Incorrect or Incomplete Addresses

Please double-check your delivery address before completing your purchase.

If you notice a mistake, email care@dovescape.com as soon as possible with your order number and the correct details.

We'll do our best to make changes before your order is dispatched.

Once a parcel is with the carrier, we may no longer be able to update the delivery address.

If a parcel is returned because of an incorrect or incomplete address, we'll contact you to discuss the available options and any applicable redelivery costs.

Nothing in this section limits your statutory consumer rights.

Delayed or Missing Deliveries

Occasionally, a parcel takes longer than expected. We understand how frustrating that can be, especially when you're waiting for something you've been looking forward to.

If your delivery is overdue or the tracking information hasn't changed for an unusual period, please reach out.

Email care@dovescape.com with your order number and we'll look into the shipment with the relevant delivery partner.

If an order is confirmed lost or cannot be delivered, we'll work with you on an appropriate resolution, including a replacement or refund where required by law.

Damaged Items During Delivery

We want your home finds to arrive in the condition you expect.

If your lighting, decor or furnishings arrive damaged, please email care@dovescape.com as soon as you discover the issue.

Where possible, include:

• Your order number.

• Clear photos of the damaged item.

• Photos of the packaging if it shows signs of damage.

• A brief description of the problem.

Please keep the original packaging until we've reviewed the issue, if reasonably possible.

We'll help arrange an appropriate resolution in accordance with our Refund Policy and your applicable consumer rights.

Returns and Refunds

Sometimes a piece just isn't quite right for your space.

Dovescape offers a 30-day return request window from the date of delivery for eligible items.

You can find details about return eligibility, damaged products, exchanges and refunds in our Refund Policy.

If you have a question about returning an item, email us before sending anything back so we can provide the correct instructions.

Questions About Your Delivery?

Need help with an order, tracking number or delivery question? We're happy to help you find the information you need.

Email: care@dovescape.com

Order tracking: Track Your Order

Whether your order is on its way or you need a little help along the way, we're here to make the experience easier.