Terms of service

Last updated: 13 November 2026

1. About Us and These Terms

Welcome to DOVESCAPE.

DOVESCAPE is a trading name of STRATA DIGITAL SERVICES LTD, a company registered in England and Wales under company number 17318203.

Registered office: 24 Ledway Drive, Wembley, England, HA9 9TQ, United Kingdom.

Customer contact: care@dovescape.com

Website: https://dovescape.com

In these Terms of Service ("Terms"), "DOVESCAPE," "we," "us," and "our" refer to STRATA DIGITAL SERVICES LTD, trading as DOVESCAPE. "You" and "your" refer to visitors to our website and customers purchasing from us.

These Terms explain the conditions that apply when you browse our website, place an order, purchase our products or use our services.

Our Privacy Policy, Shipping Policy and Refund Policy provide additional information about shopping with us.

Please read these Terms before placing an order.

Nothing in these Terms excludes, restricts or replaces your statutory consumer rights.

2. Using Our Website

You're welcome to browse our collections, explore products and shop through our website for lawful purposes.

When using DOVESCAPE, you agree to provide accurate information, respect the rights of other users and avoid activities that could interfere with the security or operation of our website.

You must not:

Use the website for fraudulent, misleading or unlawful purposes.
Attempt to gain unauthorized access to our systems or customer accounts.
Introduce viruses, harmful software or other malicious code.
Impersonate another person or provide false information.
Copy or commercially exploit protected website content without permission.
Interfere with the website's functionality or other customers' use of it.

You must have authority to use the payment method provided when placing an order.

If you create a customer account, you're responsible for keeping your login details secure.

Please contact us at care@dovescape.com if you suspect unauthorized activity involving your account.

If you're under 18, you should obtain permission from a parent or legal guardian before making a purchase.

We may restrict access where reasonably necessary to address suspected fraud, unlawful activity or security risks.

3. Products and Product Information

At DOVESCAPE, we bring together home lighting, decor, furnishings and thoughtful everyday finds designed to complement different spaces and lifestyles.

We aim to provide accurate and useful information about our products, including relevant dimensions, materials, finishes, features and specifications.

However, please keep in mind:

Product colors may appear slightly different depending on screen settings, photography and lighting conditions.
Natural materials and certain finishes may have variations in color, grain, pattern or texture.
Measurements may be subject to reasonable manufacturing tolerances, where disclosed.
Product availability, specifications and designs may change from time to time.

Please review the product description, measurements and specifications before purchasing.

For lighting and electrical products, pay particular attention to the stated voltage, plug type, power requirements, installation instructions and intended use.

Products must be installed and used according to the manufacturer's instructions and applicable safety requirements.

If you have questions about a product's features, dimensions or suitability for your space, email care@dovescape.com before ordering.

We may correct product information or update our collections when necessary. If an error materially affects an order you've already placed, we'll contact you and explain the available options.

Nothing in this section reduces our responsibility to supply products that meet applicable legal standards, including requirements relating to safety, quality and accurate descriptions.

4. Placing an Order

Products displayed on our website are invitations to place an order.

When you complete checkout, you're offering to purchase the selected products at the prices and under the conditions shown.

After placing your order, you'll receive an automated confirmation email acknowledging that we've received it.

An automated acknowledgement or payment authorization does not, by itself, guarantee that an order has been accepted.

We accept your order when we expressly confirm acceptance or dispatch the goods.

Occasionally, we may be unable to accept or fulfill an order because of:

Product unavailability.
Payment authorization problems.
Incorrect or incomplete delivery information.
A significant pricing or product listing error.
Delivery restrictions.
Suspected fraudulent activity.
Circumstances that reasonably prevent fulfillment.

If we cannot accept an order, we'll contact you using the information you provided.

Any payment collected for goods we cannot supply will be refunded.

If your order contains multiple products, they may be dispatched separately depending on availability and fulfillment arrangements.

5. Prices, Currency and Payment

Product prices are displayed in the currency shown on our website or at checkout.

For customers shopping in the United States, prices may be displayed in US dollars (USD). Other supported markets may have different displayed currencies.

The total amount payable, including applicable taxes and shipping charges collected by DOVESCAPE, will be shown before you confirm your order.

Prices may change from time to time. However, a later price change will not affect the agreed price of an accepted order.

Any promotional offers, discounts or special prices are subject to their stated conditions.

Where a comparison price or discount is displayed, we aim to ensure that the claim is accurate and supported by a genuine reference price.

Payments are processed through the payment methods available at checkout.

Please do not send payment card details by email.

For international orders, customs duties, import taxes or other charges may apply. Whether these are collected at checkout or payable separately depends on the destination and shipping arrangements.

Please review the applicable information before placing your order.

6. Shipping and Delivery

Our shipping destinations, delivery arrangements, charges and estimated delivery times are explained in our Shipping Policy.

The shipping options available for your address will be confirmed at checkout.

We aim to process, dispatch and deliver orders within the timeframes communicated to you.

Unless expressly stated otherwise, delivery windows are estimates rather than guaranteed arrival dates.

Orders may be dispatched from different fulfillment locations depending on product availability, destination and shipping arrangements.

If your order contains multiple items, they may occasionally arrive in separate parcels. Where available, tracking information will be provided for each shipment.

If we become aware of a significant delay, we'll contact you and explain the available options.

For UK consumer orders, goods generally remain at our risk until they are delivered into your physical possession, or that of someone you identify to receive them, subject to applicable legal exceptions.

Nothing in these Terms limits your rights concerning late, lost or failed deliveries.

7. Cancellations, Returns and Refunds

We want you to feel comfortable choosing products for your home.

DOVESCAPE offers a voluntary 30-day return request period from the date of delivery for eligible products, subject to the conditions explained in our Refund Policy.

This voluntary policy is separate from, and does not replace, any statutory cancellation or consumer rights that apply to your purchase.

If you wish to cancel an order before dispatch, please contact care@dovescape.com as soon as possible.

We'll check whether the order can still be canceled through our normal fulfillment process.

Once an order has entered dispatch, cancellation through that process may no longer be possible. You may still have rights to cancel or return the goods under our Refund Policy or applicable law.

UK Consumer Cancellation Rights

For eligible distance purchases, UK consumers generally have the right to cancel within 14 days after receiving their goods without giving a reason.

For a single order containing goods delivered separately, the statutory cancellation period generally runs from receipt of the final item.

After notifying us of cancellation, customers generally have another 14 days to return the goods.

To exercise this right, email care@dovescape.com with your order number and a clear statement that you wish to cancel.

You do not need our prior approval to exercise a statutory cancellation right.

Where the statutory cancellation rules apply, refunds will be made within the legally required timeframe, including a refund of standard outbound delivery charges where required.

Certain products, including qualifying personalized or made-to-order items, may be excluded from statutory change-of-mind cancellation rights.

These exceptions do not remove rights relating to faulty, damaged or misdescribed goods.

Faulty or Incorrect Products

If a product arrives faulty, damaged or different from what you ordered, please contact us.

We'll review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Our voluntary return conditions do not restrict your statutory rights.

8. Exchanges

If you'd prefer a different size, finish, color or style, email care@dovescape.com.

Please include your order number and the replacement item you're interested in.

We'll check availability and explain the available exchange arrangements before you return anything.

Exchanges are subject to product availability and the applicable conditions in our Refund Policy.

Where a replacement has a different price, we'll confirm any difference before proceeding.

Any applicable shipping charges for voluntary exchanges will be explained in advance.

If your preferred replacement is unavailable, we'll help you explore the available return or refund options.

Nothing in this section limits your rights if an item is faulty, damaged or not as described.

9. Customer Communications

We may contact you using the information provided with your order to send:

Order confirmations.
Payment and transaction updates.
Shipping and tracking information.
Delivery notifications.
Information about delays or changes affecting your order.
Responses to customer service requests.
Return, exchange and refund updates.

You're responsible for providing accurate contact and delivery information.

Please let us know as soon as possible if you notice an error.

Marketing communications are handled according to your preferences, our Privacy Policy and applicable law.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

10. Intellectual Property

The DOVESCAPE website contains text, product information, graphics, logos, designs, photographs and other content.

Protected content is owned by, or licensed to, STRATA DIGITAL SERVICES LTD or the relevant rights holders.

You may browse and use our website for ordinary personal shopping purposes.

You must not reproduce, distribute, modify or commercially exploit protected website content without the necessary permission.

The DOVESCAPE name, brand identity and associated original branding materials may be protected by applicable intellectual property laws.

Third-party trademarks and protected materials remain the property of their respective owners.

Nothing in these Terms grants you ownership or commercial rights to our protected content.

11. Customer Reviews and Submitted Content

We appreciate customers sharing their experiences with DOVESCAPE.

If you submit a review, photograph, testimonial or other content for publication, you confirm that:

The information is accurate to the best of your knowledge.
The content reflects your genuine experience.
You have the necessary rights and permissions to share it.
The content does not infringe another person's rights.

When you voluntarily submit content for publication, you grant us a non-exclusive, royalty-free license to use, display and reproduce that content in connection with operating and promoting DOVESCAPE, subject to any restrictions or permissions communicated when you submit it.

You retain ownership of your original content.

We may moderate or remove submissions that are unlawful, misleading, abusive, infringing or otherwise inappropriate.

We will not knowingly present an incentivized review as an independent, unincentivized customer review.

Please avoid including sensitive personal information in publicly submitted content.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by other businesses.

These may include payment processors, delivery companies, order tracking providers, customer service applications and other website tools.

Third-party providers may have their own terms and privacy notices.

We do not control the independent content or practices of unrelated third-party websites.

If you choose to visit an external website, please review its terms and privacy information.

Nothing in this section removes our legal responsibility for products, payments, delivery or other obligations we owe you as the retailer.

13. Relationship With Shopify

DOVESCAPE is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our website are transactions directly between you and STRATA DIGITAL SERVICES LTD, trading as DOVESCAPE.

Shopify is not the seller of products purchased from DOVESCAPE.

Our business is responsible for fulfilling customer orders and meeting its obligations under the applicable contract and consumer laws.

Shopify's role as an e-commerce technology provider does not change your rights against DOVESCAPE as the retailer.

14. Privacy and Personal Information

We respect the importance of protecting personal information.

We collect and process customer information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains:

What personal information we collect.
How and why we use that information.
When information may be shared with service providers.
How personal information is protected.
The rights and choices available to you.
How to contact us about privacy concerns.

Some information may be shared with payment processors, shipping providers and other service partners where necessary to process and fulfill orders.

If you have questions about your personal information or privacy rights, contact care@dovescape.com.

15. Website Availability and Security

We take reasonable steps to keep our website secure, functional and accessible.

However, websites and online services may occasionally experience interruptions, technical problems or maintenance requirements.

We cannot guarantee that the website will always operate without interruption or error.

We may temporarily restrict access where reasonably necessary for maintenance, security or improvements.

We are not responsible for losses caused solely by circumstances outside our reasonable control, subject to applicable law.

Nothing in this section removes our obligations under accepted orders or limits responsibilities that cannot lawfully be excluded.

16. Our Responsibility to You

We are responsible for supplying products in accordance with our contract with you and applicable law.

Nothing in these Terms excludes or restricts liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of consumer rights that cannot lawfully be excluded.
Any other liability that applicable law does not permit us to exclude or limit.

Nothing in these Terms reduces your rights in relation to goods that are faulty, unsafe, not as described or otherwise fail to meet applicable legal requirements.

We are not responsible for losses arising solely from unlawful use of our website or materially inaccurate information supplied by a customer, where those losses were not caused by our own breach or fault.

We do not exclude responsibility for foreseeable losses caused by our breach of contract or failure to exercise reasonable care and skill where applicable law makes us responsible.

17. Events Outside Our Control

Occasionally, circumstances beyond our reasonable control may affect our ability to process or fulfill orders.

Examples may include:

Significant transport or carrier disruption.
Severe weather or natural disasters.
Customs or border delays.
Government restrictions.
Major infrastructure or technology failures.
Other exceptional events beyond our reasonable control.

If such an event materially affects your order, we'll contact you as soon as reasonably practicable and explain the available options.

We will continue to meet our legal obligations concerning delivery, cancellation and refunds.

Your statutory consumer rights remain unaffected.

18. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in your country of residence.

If you're a consumer living in Scotland, Northern Ireland or another country, this provision does not remove any mandatory legal rights or court protections available to you under applicable law.

Nothing in these Terms prevents you from exercising rights that cannot lawfully be excluded by a choice-of-law provision.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, policies or legal requirements.

When changes are made, we'll publish the updated version on this page and revise the "Last updated" date.

Where required by law, we'll provide additional notice of material changes.

The Terms applicable to a purchase will ordinarily be those in effect when the order was placed, unless a change is required by law or you expressly agree otherwise.

Changes will not retrospectively remove rights that have already arisen under an accepted order.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as ineffective to the extent required by law.

The remaining provisions will continue to apply where legally permitted.

21. Contact and Legal Information

If you have questions about these Terms, our products, an order or any aspect of shopping with DOVESCAPE, please get in touch.

Trade name: DOVESCAPE

Legal business name: STRATA DIGITAL SERVICES LTD

Company registration number: 17318203

Registered in: England and Wales, United Kingdom

Registered office and business correspondence address:

STRATA DIGITAL SERVICES LTD
24 Ledway Drive
Wembley
England, HA9 9TQ
United Kingdom

Customer care email: care@dovescape.com